SITE                     :  KWAZULU-NATAL

DIVISION             :  KZN

REPORTING TO :  SALES MANAGER

PURPOSE OF THE JOB

To drive customer retention, profitable sales growth, and volume expansion by developing strong customer relationships, identifying new business opportunities, delivering value-added packaging solutions, and ensuring effective account management to achieve revenue, margin, and customer satisfaction targets

KEY RESPONSIBILITIES

• Build and maintain professional business relationships with existing key customers.
• Ensure excellent customer relationship management with consistent follow-up and an emphasis on problem solving / fit for purpose packaging.  
• Expanding relationships and bringing in new customers
• Value added group services to maximise profit by up-selling or cross-selling
• Growing sales pipeline for prospects
• Establishing and ensuring internal budgets are being met
• Gather market information related to trends, needs of customers, development of packaging and innovation
• Selling innovation (design, grade, machine erect solutions) for margin enhancement and strategic entrenchment with customers
• Assisting with Debtors collections
• Assist with pallet collections
• Board grades rationalisation and innovation
• Cost saving projects – recoveries and Die Stereos
• Stock management initiatives – aged and redundant stocks
• Input in to negotiating and administering contracts and agreements relating to pricing, rebates, stock holding and SLAs with customers
• Implement price increases timeously.
• Accuracy of weekly, monthly and annual demand forecast.

SKILLS AND COMPETENCIES

• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals on all organisational levels.
• Excellent organisational skills.
• Sound problem-solving and negotiation skills.
• Ability to multitask, prioritise, and manage time efficiently
• Goal-oriented, organised team player
• Encouraging the team and staff
• Self-motivated and self-directed with input from leadership as required
• In-depth understanding of company key customers and their position in the industry
• Eager to expand the company with new sales, customer and territories
• Able to analyse data and sales statistics and translate results into better solutions

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) with Mathematics and Sciences.
• National Diploma in Sales and Marketing or an equivalent qualification will be advantageous.
• 3 – 5 years’ previous work experience in a demanding manufacturing environment